Photo of sun loungers on decking next to a beach

Covid-19 Travel Advice

Updated Statement 29th May 2020

First of all, thank you for your patience and understanding at this difficult time for everyone, it is appreciated.

If you were due to travel before 01 July 2020 working in accordance with the latest advice issued by the Foreign and Commonwealth Office, it is with regret that your holiday is cancelled.

All affected customers will be contacted with the available options as below:

- Contacting your travel insurer to ascertain whether your policy provides cover for a pandemic – this is often the quickest way to obtain a full cash refund.

- Rebook the holiday for a later date – Fleetway admin fees will be waived.

- Accept a Refund Credit Note – A Refund Credit Note entitles you to rebook a holiday at a future date or receive a cash refund at a later date, up until the expiry date of the note. It also retains the financial protection that you had with your original booking.

- Accept a cash refund – this will be provided once we have received back the money from the airline/hotels for your cancelled holiday. We will not be able to offer a definitive timeframe for this.

If you are due to travel after this date, if your holiday plans are affected, we will be in contact by email nearer to this date and we would suggest that you check our Fleetway Travelwebsite on the Covid-19 (Coronavirus) Travel Advice section for up to date information as to which dates are cancelled.

Please be advised that we are currently receiving an unprecedented volume of emails and therefore please do not think you have been forgotten if you do not hear from us within 7-10 working days.

We are always happy to work with you to explore ways in which to get your holiday back on track for a future date and to discuss all available options.

Keep safe.

Fleetway Team


Update 19th May:

Please continue to accept our apologies for any delay you are experiencing in receiving a response from us at this difficult time. As a result of the current situation, our Customer Services team are dealing with an exceptional volume of customer enquiries and we would therefore ask for your ongoing patience and understanding together with reassurance that we are working as quickly as possible to get back to you.

In the meanwhile, please check our website for any updated information.

The Fleetway Team

Update 29th April – Fleetway Statement:

First of all, thank you for bearing with us and we appreciate your patience at this stressful and difficult time for everyone.

It is with regret that all bookings due to depart prior to31st May have now been cancelled.

We understand that you have been waiting for an update from us in respect of your cancelled holiday and we do appreciate your patience and understanding at this time.

We are now pleased to advise that along with the rest of the wider travel industry and with guidance from the Association of British Travel Agents (ABTA) https://www.abta.com/news/coronavirus-outbreak, we are issuing a Refund Credit Note (RCN) option. The Refund Credit Note is financially protected under the ATOL scheme.

What is a Refund Credit Note?

A Refund Credit Note entitles you to rebook a holiday at a later date. It also provides the financial protection that you had with your original booking that has been cancelled as a result of the Coronavirus crisis.

  • The Refund Credit Note can only be redeemed by the lead passenger listed on the original booking.
  • The Refund Credit Note is valid for the same value paid on your original booking.

Please note: Fleetway Travel’s Refund Credit Note policy is consistent with advice received from ABTA, fellow UK and European Tour Operators and represented to our ATOL regulator the CAA.

At the current time our telephone lines are closed, but please be reassured that we are here to support you in the background. We would suggest that the best way to communicate with us is to email: customerservices@fleetway.com and to check our website regularly.

We do hope that you will find this a positive solution as we work to deliver an acceptable outcome for you, Fleetway and the wider travel industry - one that will enable you to once again plan ahead to experience our exciting holiday destinations in the not too distant future.

For now, keep safe.

The Fleetway Team

Updated: 16/04/2020
Coronavirus (COVID-19)

We are continuing to experience disruption to our holiday programme due to the Coronavirus (COVID-19) situation around the world. Please read this information if you are currently abroad on holiday or if you have a booking with Fleetway Travel.

If you have a booking due to depart on or before 30th April 2020

The safety of our guests and our staff is our utmost priority and we have taken the decision to cancel all bookings due to travel on or before 30th April 2020.

We will contact all customers with outstanding bookings as soon as possible by email and will work in chronological departure date order. We are sure that you understand that we have to deal with the foremost bookings immediately.

PLEASE DO NOT CONTACT US DIRECTLY. As you can imagine our telephone lines are very busy and we will be in contact with each customer at the earliest opportunity.

If you have an outstanding booking due to depart on or after 1st May 2020

We continue to monitor the situation and will contact all customers with departures on or after 1st May 2020 if they become affected.

PLEASE DO NOT CONTACT US DIRECTLY. As you can imagine our telephone lines are very busy and we will be in contact with each customer at the earliest opportunity.

Please see below which we hope will answer any further questions that you may have.

I am due to travel on holiday with Fleetway Travel. Should I contact Fleetway Travel directly ?

Please do not contact us directly. We are aware that this is an unsettling time and we will contact all affected customers at the earliest opportunity.

Advice from the FCO

Please visit the FCO website for details of travel advice for your chosen destination https://www.gov.uk/guidance/travel-advice-novel-coronavirus.

Travel insurance

The Association of British Insurers (ABI) has produced information on travel insurance implications following the outbreak. If you have any further questions about your cover or would like further reassurance, you should contact your travel insurance provider.

How can I protect myself from Covid 19 (Coronavirus)?

We advise you to follow all applicable travel advice, including the Foreign and Commonwealth Office and World Health Organisation:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items
  • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission
  • Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal

We will continue to update the website if there are any changes to advice.

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