Photo of sun loungers on decking next to a beach


Some of your frequently asked questions, answered :)

How do I book a holiday?

You can make a reservation either online or over the telephone Our main reservations number is 020 7082 0380

Can I book a holiday with a low deposit?

Depending on the time between booking and your chosen departure date, certain holidays will have a low deposit highlighted and applied at the time of booking. Also you can call our Travel Experts on 0207 082 0380 for advice on holidays and offers that have low deposit.

Do I need visa for my holiday?

This depends on the policy of the country you are travelling to. If you are travelling to an EC (European Community) country and have a Valid UK Passport you will not need a visa. For more information, click here

Do I need travel insurance?

Travel Insurance is a legal requirement for anyone travelling outside of the UK. If you have not already purchased your Travel Insurance, you can call us on 0203 933 1044.

What does the holiday price include?

All our holidays include flights, accommodation and all UK government taxes. All local taxes in resort are excluded and payable locally.

Are transfers included in the price of my holiday?

Transfers are not always included in a package booked through Fleetway, if you wish to add them on, please advise the consultant at the time of booking or you can book them online under our "taxis and transfers" section.

Are there special passport requirements for my holiday?

If you are travelling outside the European community you will need a minimum of 6months validity on your passport (of the date of return travel) For advice on non-European community destinations for UK passport holders You must visit the Foreign and Commonwealth Office web site.

What extras can I book?

You can add many extras to your booking, Car Hire, Resort Transfers. Airport Car Parking, Hotel Airports are all bookable online if you wish to speak to a consultant about adding any extras to your booking please call 0207 082 0570

How do I pay for my holiday?

You can pay online using our Manage My Booking facility or call our after sale line on 0207 082 0570 We accept all major credit and debit cards, except American Express. There are no charges for using a debit or credit card to complete a booking. We can also accept cheques and cash payments - for more information on paying by cash or cheque, please speak to one of our sales consultants.

How do I receive my travel documents?

Travel documents are usually emailed/dispatched 7 to 10 days before departure or up to 48hrs before departure if your booking was confirmed within 14 days of travelling.

What do I do if I have not received my tickets?

If you have not received your tickets 3 days before departure please call 0207 082 0570 with your booking reference at hand.

How do I change or cancel my holiday?

At Fleetway we have a dedicated department for amendments and cancellations - The telephone number to call is 0207 082 0570 alternatively please use our Manage My Booking online facility to amend/cancel your existing booking.

What is my check in time for my flight?

Your check in time is 2 hours prior to departure (unless otherwise stated). We would always advise passengers to get to the airport up to 3 hours before your departure to avoid any unnecessary stress or queuing.

Can I receive information on future offers?

Yes, you can sign up to our weekly newsletter of our best offers.

If I book through Fleetway Travel am I protected?

We are Members of ABTA (D0238), IATA (91208935) and ATOL Holders (2748) We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply. An ATOL Certificat is an important document which confirms that your money is Protected by the ATOL scheme and that you can get home if your travel company collapses. This Certificate sets out how the ATOL scheme will protect the people named on it for the parts of their trip listed in the ATOL Certificate.

What type of Holidays do Fleetway sell?

At Fleetway we specialise in, Holidays to the Mediterranean, City Breaks, Family Holidays. Stag and Hen Weekends, Lastminute holidays, World Wide holidays and tailor made holidays around the world, including the Caribbean, USA, Far East, Middle East, and the Indian Ocean.

How do I make a complaint?

We welcome feedback on your holiday experience especially if you have encountered a problem with your reservation. As per ABTA's guidelines, please submit all complaints to Customer Service Fleetway Travel 1 Connaught Place London W2 2ET Please give us as much detail as possible in your letter.

From the blog