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Credit Controller

ROLE: Credit Controller

LOCATION: Marble Arch, London


Fleetway is one of the UK’s most successful travel operators, creating and selling amazing travel experiences. We are ranked as the UK’s top travel agent according to Review Centre. Based in central London (near Marble Arch) we are growing rapidly in both, the UK and International Markets. Fleetway is going through a transition, changes in booking system and the knock effect on finance processes.


You will support the operations of the team, this involves allocating cash receipts, billing, maintaining the debtor ledgers as well as supporting the debt recovery function in collecting payments. You will monitor the status of large unpaid invoices to assist the company’s cash flow and negotiating and arranging payment plans. You will dispute discrepancies back to the customers, chasing for payment and raising credit notes (reconciled and approved adjustments) and resolving unallocated cash and ensuring this is not accumulating. You will be reconciling customer accounts and making recommendations for write-offs; making recommendation for legal or debt collection referral. You will be working to challenge cash collection and debt reduction targets; reconcile the AR to the General Ledger. You will also prepare and maintain various reports including additional ad-hoc reporting. You will be responsible for assisting with process improvement, including working with internal and external partners to define and review current processes and maintaining existing client relationships. You will be the finance point of contact for all cancellations, ensuring they are reconciled by the end of each month. Part of the role will be also checking client contracts as and when needed to cross-reference information, reconciliations.


  • Experience in Credit Control and or AR (Minimum 3 years)
  • Evidence of debt reduction
  • Basic understanding contracts to ensure adherence and raising rebates in accordance to the terms of the contract.
  • An understanding of the travel industry preferable
  • Strong experience of Finance systems/reporting
  • Knowledge of Sage 200
  • IT systems literate - internet booking systems, Word, Excel, Outlook etc.


  • Methodical approach
  • Excellent communication skills and an understanding of the importance of customer services. Good written skills are essential within this role.
  • Ability to work under pressure to debt reduction and cash collection targets.
  • Ability to manage difficult situations in a calm and professional manner.
  • Ability to manage clients and suppliers in a proficient and professional manner.
  • Capable of working alone as well as part of a team.
  • Able to prioritise and manage their own workloads and be highly motivated to achieve pre-set targets and goals.
  • Confident, persuasive and clear communicator
  • Proven experience of operating in a large volume / low value credit control environment.

If you think you are suited to this role please apply with your CV to We would love to hear from you! Please note that due to the high volume of applications, we expect to receive, we will not be able to respond to these individually. Therefore, if you have not heard from us within 4 weeks from the date of sending in your application, please consider your application unsuccessful on this occasion. STRICTLY NO AGENCIES.

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