Photo of sun loungers on decking next to a beach

Travel Advice

Updated Statement 6th July 2020

Here at Fleetway we are continually monitoring the current situation and the FCO guidance. With departures for July and August upon us we understand this will cause uncertainty regarding overseas travel.

Should your travel plans be affected by a change/cancellation, we will contact you by telephone 7-14 days prior to the departure date.

If in the meanwhile you wish to amend your booking to alternative dates, we will do our best to accommodate your request, however, bookings fees and charges may be levied, and all changes will be subject to availability. Please contact customerservices@fleetway.com if you wish to explore this option.

Thank you for your continued understanding and support.

The Fleetway Team

Updated Statement 4th June 2020

First of all, thank you for your patience and understanding at this difficult time for everyone, it is appreciated.

If you were due to travel before 01 July 2020, working in accordance with the latest advice issued by the Foreign and Commonwealth Office, it is with regret that your holiday is cancelled.

All affected customers will be contacted with the available options as below:

- Contacting your travel insurer to ascertain whether your policy provides cover for a pandemic – this is often the quickest way to obtain a full cash refund.

- Rebook the holiday for a later date – Fleetway admin fees will be waived.

- Accept a Refund Credit Note – A Refund Credit Note entitles you to rebook a holiday at a future date or receive a cash refund at a later date, up until the expiry date of the note. It also retains the financial protection that you had with your original booking.

- Accept a cash refund – this will be provided once we have received back the money from the airline/hotels for your cancelled holiday. We will not be able to offer a definitive timeframe for this.

If you are due to travel after this date, if your holiday plans are affected, we will be in contact by email nearer to this date and we would suggest that you check our Fleetway Travel Website on the Covid-19 (Coronavirus) Travel Advice section for up to date information as to which dates are cancelled.

Please be advised that we are currently receiving an unprecedented volume of emails and therefore please do not think you have been forgotten if you do not hear from us within 7-10 working days.

We are always happy to work with you to explore ways in which to get your holiday back on track for a future date and to discuss all available options.

Keep safe.

Fleetway Team


Update 19th May:

Please continue to accept our apologies for any delay you are experiencing in receiving a response from us at this difficult time. As a result of the current situation, our Customer Services team are dealing with an exceptional volume of customer enquiries and we would therefore ask for your ongoing patience and understanding together with reassurance that we are working as quickly as possible to get back to you.

In the meanwhile, please check our website for any updated information.

The Fleetway Team

Update 29th April – Fleetway Statement:

First of all, thank you for bearing with us and we appreciate your patience at this stressful and difficult time for everyone.

It is with regret that all bookings due to depart prior to 31st May have now been cancelled.

We understand that you have been waiting for an update from us in respect of your cancelled holiday and we do appreciate your patience and understanding at this time.

We are now pleased to advise that along with the rest of the wider travel industry and with guidance from the Association of British Travel Agents (ABTA) https://www.abta.com/news/coronavirus-outbreak, we are issuing a Refund Credit Note (RCN) option. The Refund Credit Note is financially protected under the ATOL scheme.

What is a Refund Credit Note?

A Refund Credit Note entitles you to rebook a holiday at a later date. It also provides the financial protection that you had with your original booking that has been cancelled as a result of the Coronavirus crisis.

  • The Refund Credit Note can only be redeemed by the lead passenger listed on the original booking.

  • The Refund Credit Note is valid for the same value paid on your original booking.

Please note: Fleetway Travel’s Refund Credit Note policy is consistent with advice received from ABTA, fellow UK and European Tour Operators and represented to our ATOL regulator the CAA.

At the current time our telephone lines are closed, but please be reassured that we are here to support you in the background. We would suggest that the best way to communicate with us is to email: customerservices@fleetway.com and to check our website regularly.

We do hope that you will find this a positive solution as we work to deliver an acceptable outcome for you, Fleetway and the wider travel industry - one that will enable you to once again plan ahead to experience our exciting holiday destinations in the not too distant future.

For now, keep safe.

The Fleetway Team

Updated: 9am 16/04/2020
Coronavirus (COVID-19)

We are continuing to experience disruption to our holiday programme due to the Coronavirus (COVID-19) situation around the world. Please read this information if you are currently abroad on holiday or if you have a booking with Fleetway Travel.


If you have a booking due to depart on or before 30th April 2020

The safety of our guests and our staff is our utmost priority and we have taken the decision to cancel all bookings due to travel on or before 30th April 2020.

We will contact all customers with outstanding bookings as soon as possible by email and will work in chronological departure date order. We are sure that you understand that we have to deal with the foremost bookings immediately.

PLEASE DO NOT CONTACT US DIRECTLY. As you can imagine our telephone lines are very busy and we will be in contact with each customer at the earliest opportunity.

If you have an outstanding booking due to depart on or after 1st May 2020

We continue to monitor the situation and will contact all customers with departures on or after 1st May 2020 if they become affected.

PLEASE DO NOT CONTACT US DIRECTLY. As you can imagine our telephone lines are very busy and we will be in contact with each customer at the earliest opportunity.


Please see below which we hope will answer any further questions that you may have.

I am due to travel on holiday with Fleetway Travel. Should I contact Fleetway Travel directly ?

Please do not contact us directly. We are aware that this is an unsettling time and we will contact all affected customers at the earliest opportunity.

Advice from the FCO

Please visit the FCO website for details of travel advice for your chosen destination https://www.gov.uk/guidance/travel-advice-novel-coronavirus.

Travel insurance

The Association of British Insurers (ABI) has produced information on travel insurance implications following the outbreak. If you have any further questions about your cover or would like further reassurance, you should contact your travel insurance provider.

How can I protect myself from Covid 19 (Coronavirus)?

We advise you to follow all applicable travel advice, including the Foreign and Commonwealth Office and World Health Organisation:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items
  • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission
  • Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal

We will continue to update the website if there are any changes to advice.


Flybe Administration

As of Thursday 5th March 2020, Flybe has ceased trading. All flights operated by Flybe, and those operated by Stobart Air, are now cancelled.

Flybe Statement
Flybe Limited (in Administration) (‘the Company’ or ‘Flybe’)

Flybe entered Administration on 5 March 2020 and Alan Hudson, Joanne Robinson, Lucy Winterborne and Simon Edel of EY have been appointed as Joint Administrators.

All flights have been grounded and the UK business has ceased trading with immediate effect.

If you are due to fly with Flybe, please DO NOT TRAVEL TO THE AIRPORT.

If you are in resort and due to travel back on a Flybe flight, we will be in contact with you today.

Customers are also advised to monitor the Civil Aviation Authority website for further information (www.caa.co.uk).

If you require any further information or assistance, please contact the Administrators by phone on 0207 951 7801 or by email at flybeadministration@uk.ey.com.

CAA has a statement on their website with advice to customers can be accessed here

Thank you for your understanding at this time.

Regards

Fleetway Team

BRITAIN'S EXIT FROM THE EU.

Current: 27 January 2020

The following information is relevant as of today's date and is provided by Government departments and Travel industry bodies. As Britain Is expected to enter a period of transition on 31st January 2020 we would like to draw your attention to some important information that may impact on your travel plans and some actions you may need to take before travel.

Travel after Britain's exit from the EU
If the UK Leaves the EU with a deal and Parliament ratifies the Withdrawal Agreement the UK will enter a transition period, meaning everything will remain the same and you can continue to travel as you do now until at least the end of December 2020. If the UK leaves without a deal then some changes may come into place.

Common questions about travel after 31 January 2020

Will my passports still be valid?
Valid passports can still be used. You do not need to have six months left on your passport to travel to the EU. Your passport does however need to be valid for the whole of your trip.

Full details on renewing your passport can be found here

If the UK leaves the EU without a deal the rules for travel to some European countries may change.

Will I be able to access health care while abroad?
The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. UK registered EHICs will still be valid throughout 2020 if the UK leaves the EU with a deal. If there is no deal this will not be the case.

We strongly recommend that you purchase travel insurance before your trip. It's important to check that your travel insurance covers your current circumstances, including any medical conditions.

ABTA's advice on travel insurance can be found here

Will I still be able to drive abroad?
As long as you have a full UK driving licence, you don't currently need an additional licence to drive in the EU. This will not change following Britain's exit from the EU if a deal is in place. If the UK leaves without a deal an International Driving Permit will be required in order to drive in some European countries.

You can find more information here

You can see guidance on driving abroad and any additional documentaion you may need to carry while driving in Europe after Britain's exit from the EU here

Will flights still operate?
Yes. If a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal.

Will ferries and cruise ships still sail?
Ferry services and cruises will still sail as in any case the majority of the rules under which they operate are not based on EU rules, but are international.

Will trains from the UK to the EU still operate?
Trains from the UK to the EU will continue to operate as usual.

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk

If you would like to discuss this with a member of our team please call us on 0203 553 9306 and select option 4.

Kind regards
Fleetway Travel

TRAVEL AWARE – Essential travel advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/foreign-travel-advi... and follow @FCOtravel and Facebook.com/FCOtravel

For the latest and up-to-date overseas travel advice refer to the Foreign & Commonwealth Office website

FCO Travel Advice

The FCO offers advice about travelling abroad. Visit the website for useful information on safety and security, entry requirements, natural disasters, health alerts, the political climate, and crime information. It also tells you what to do if something goes wrong.

Please check the FCO website for travel information or advice. Please use Foreign Travel Advice by Country directory for travel information associated with specific countries.

From the blog