A Q and A with the Sales and Marketing Director of the MarBella Collection

21 May 2020

Time to Read

5

Consisting of the adults only MarBella Nido, the newly built MarBella Elix, and one of our personal favourites the MarBella Corfu the MarBella Collection hotel group offers beautiful beachside holidays with amazing food and outstanding customer service and care. This week we've been speaking to their Director of Sales and Marketing, Periklis Gompakis about the current pandemic and what they have been doing during it, how they plan to operate over the coming months, and whether these changes to their operations will affect the impeccable service they are known for. So lets find out more.

1. When Governmental restrictions are eased, how quickly do you hope to reopen the hotels and, do your plans include being fully functional with all facilities operational?

The Greek Government imposed a nationwide lockdown effective from March 23rd, only 2 weeks prior to us welcoming our first guests at MarBella Corfu and 3 weeks at MarBella Nido for the summer 2020 season. All our pre‑opening procedures had already been completed and all of our teams were fully staffed and ready. Upon easing of the governmental and international travel restrictions, we will be ready to re‑open our doors with immediate effect with our facilities operational and harmonised with the required health and safety protocols.

2. What, practically, have you been able to do with your hotels during the Coronavirus enforced closure?

During the lockdown period, certain facility improvements have been made, elevating the guest stay and experience. The main pool area at MarBella Corfu has been redesigned and refurbished with new, comfy sunbeds with mattresses added, ensuring greater comfort and higher level of privacy. Similarly, the beach experience has been enhanced with the full renovation of the man‑made wooden deck, whilst additional improvements occurred in different hotel corners, which our guests will soon find out.

3. Can you elaborate, once the hotels are operational again, on the additional measures that will be introduced to help prevent the spread of Covid-19?

For 50 years now, MarBella Collection’s utmost priority has always been the wellbeing of our guests, our staff and our partners. The following actions/measures have been developed in order to offer a hassle-free enjoyable holiday to our valuable guests during their stay within the resorts.

Health Protocols and Prevention. Our already strict international hygiene standards that are fully qualified with ISO 22000 & ISO 14001 will be enhanced with additional measures adhering to the latest protocols imposed by the Greek Government, the ECDC, and the WHO. All common areas and accommodation will be rigorously sanitized and disinfected by an certified third party company and guests will have access to hygiene stations in all public areas including lifts, restaurants and public toilets.

Staff Training. Our staff will be provided with training from a certified external organisation on COVID-19 prevention and protection methods, appropriate use of personal protective equipment, action plans and emergencies. All staff will also be provided with appropriate personal protection equipment.

Social Distancing. The design and layout of the hotels will also be reviewed to ensure that the indoor layout of our properties complies with social distancing regulations.

Working Towards A Contactless 5* Guest Experience. Governed by an innovative spirit, MarBella Collection has already developed its own Mobile Application which we are looking into integrating further into the Guest experience.

4. We know that the Marbella Collection of hotels pride themselves on high levels of customer service and care. Do you feel that social distancing will affect your ability to maintain those high standards?

Hotel services and guest experiences will be adapted to allow an enjoyable, authentic experience whilst also being mindful of the health and hygiene of all guests and staff. With this principle in mind, social distancing rules will be implemented to our spacious public areas, restaurants, pools and beaches. That way guest experience will not only remain intact but will be elevated with increased elements of privacy and exclusivity.

5. What are the key environmentally sustainable attributes within your hotel group?

As a local three generation family business, one of our main concern has been to fully develop a sustainability programme that will support the Group’s initiatives into minimizing its environmental footprint, acquiring necessary certifications (Green Key) and applying ISO 14001 standards. Significant actions have been taking towards the improvement of energy & water saving performance, the adaptation of a solid recycling and waste management programme, along with the introduction of ecofriendly materials. Our initiatives extend beyond our hotels operations as we introduced to our guests the unique phenomenon of Posidonia Meadows, which is protected by the Natura 2000 programme, developed in the sea bottom in front of MarBella Corfu, through an underwater photographic exhibition available on the hotel premises and complementing our eco‑corner located centrally within the hotel. Emphasizing a more sustainable supply chain, at MarBella Nido, we source our ingredients locally which are all prepared with real passion by our team of chefs at our restaurants.

6. How do you appeal to, and service, multigenerational family’s?

The desires and demands of guests evolve with age and focus. By recognising these different needs, the Marbella Group has been able to differentiate its product offering with the creation of three unique properties, designed to meet different needs, yet sharing the common values of superb service, exceptional experiences and outstanding luxury. As they journey through life, guests of the MarBella Collection return again and again to find their ever-changing needs met in one of our extraordinary properties. Our product designing philosophy features a stunning array of spacious accommodation options, a broad range of activities for adults, children and teenagers, an extended range of culinary experiences, and an enhanced entertainment programme catering the different needs of the family members.

7. To those that have experienced one, or more, of your fabulous Marbella Collection of hotels, will have their own much-loved restaurant but, which is your favourite?

When it comes to gastronomy, the numerous options MarBella Collection offers, makes answering difficult. The culinary journey that kicks off with the Greek delicacies at Platea restaurant (MarBella Corfu), continues with the Italian Fine Dining at Comodo (MarBella Corfu) and ends with the Gourmet Corfiot recipes at Apaggio restaurant (MarBella Nido) paired with obstructed Sea views, is an experience that every guest needs to enjoy.

8. Finally, can you share with us an interesting fact about the Marbella Collection of hotels?

2020 is a very particular year for MarBella Collection group as we are proud to celebrate 50 years of superb service, personalized care and dedication to our guests. With an aim to constantly align to travellers’ needs, we have created three unique properties to match alternative lifestyles; an adults‑only hotel, a family‑oriented property and one for those with a more adventurous and inquisitive mind. During these years, over 1 million customers have spent their summer vacation in our grounds!