END OF OPERATION OF WOW AIR
Unfortunately WOW air has ceased trading.
If you are due to travel with WOW air, our Operations team will be contacting you shortly prioritised by departure dates.
For all clients currently in resort, our Operations team will make contact to confirm your return arrangements
For contacting our emergency team, please call 646 417 9940 or email:
Thank you for your understanding at this difficult time and we apologize for the disruption to your travel plans.
Fleetway Travel Team.
New Restrictions on Powders in Carry on Luggage to the USA
With effect from 30 June, passengers travelling on flights to the USA will be subject to hand baggage checks for powdered substances in packages 12 ounces/350ml or more, at the security screening checkpoint. This is as a result of the Transportation Security Administration limiting the size of packages containing powders in carry-on bags of travellers entering the United States. Medically prescribed powder-like substances and baby formula 12 ounces/340 grams or larger are exempt and may be transported in the cabin of the aircraft, provided that any sealed containers are inspected for signs of alteration or tampering to the packaging and containers that are unsealed are inspected to ensure that the contents are consistent with the container/packaging. Passengers will be able to purchase packages of powdered substance such as coffee in excess of 12 ounces/340 grams post-security. Passengers with connecting flights who purchase powdered substances post security must place the item(s) in their checked bags at the point of connection prior to going through security or if the items are placed in security tamper-evident bags at the store of purchase at the airport, they may proceed with the item in their carry-on luggage. This is similar to the existing procedure with liquids, aerosols and gels.
Virgin Atlantic Carrying powders in your hand baggage. Restrictions on powders you can bring into the cabin. From 30th June 2018, there'll be a limit to the amount of powder you can take in your hand baggage on flights to the USA. This includes things like protein powders, talc, laundry powder and Bisto. For security reasons, if you want to take any powder products larger than 350ml (12oz, 340g), they'll need to go in your checked baggage - you can't take them onboard with you. If you buy any duty free powder products at the airport over the 350ml (12oz, 340g) limit, make sure they put them in a tamper proof sealed bag for you. There are some exceptions: •Travelling with your baby - you can bring along their baby formula •Travelling with human remains - with the relevant death certificate •Powered medication over 350ml (12oz, 340g) - with a letter from your medical practitioner For full details see: https://www.virginatlantic.com/gb/en/travel-information/baggage-allowance/powder-restrictions.html
American Airlines Carry-on restriction: powder-like substances For international travel to the U.S., powder-like substances over 12 oz. / 350 mL should be placed in checked bags. Powders over 12 oz. / 350 mL in carry-on bags may be prohibited. Effective June 30, 2018. See: https://www.americanairlines.co.uk/i18n/travel-info/baggage/restricted-items.jsp Advice to Members
Advice for Customers People travelling to/from the USA are advised to comply with the new restrictions on powders in carry-on luggage.
Greece Overnight Stay Tax
From 1 January 2018, you’ll need to pay an Overnight Stay Tax which has been introduced by the Greek Ministry of Tourism and aims to enhance the State’s revenue in the context of the current fiscal adjustment programme. This will be collected from you when you get to your accommodation.
The tax works out between 0.50 - 4 Euros per night. The amount you’ll pay will depend on the official rating of your accommodation. The specific amount will be dependent on the type of accommodation you’ve booked, as set out in the table below:
Types of Accommodation
Euros/Night of stay
Mid - High Season (01/03-31/10)
Euros/Day of stay
|5 Star Hotels||4|
|4 Star Hotels||3|
|3 Star Hotels||1.5|
|1-2 Star Hotels||0.5|
|Apartments - all key categories||0.5|
The amount you’ll pay is based on the official rating of the accommodation you have booked, according to the local Tourist Board classification. Our own accommodation rating will give you a good indication of the standard of the accommodation and is usually similar to the official rating, but there’s sometimes small differences between ratings. By using our own rating, you’ll be able to work out an approximate amount to pay.
When and how to pay:
You’ll be asked to pay the tax when you check-in at your accommodation, this can be paid by cash or card
Why do I have to pay:
The tax is something new and specifically aimed at tourists. It’s a cost beyond our control and the suppliers of the accommodation. It’s a Government imposed tax that has to be paid when you stay in accommodation in Greece. Whilst our brochure and website holiday information does mention the possibility of local taxes like this, we understand this cost is something you probably weren’t expecting to pay and are sorry the Government has decided to bring this in so quickly.
If or when we receive any further information from the Government of Greece we’ll publish details on this page.
Thailand: FCO Travel Advice Update
The FCO has updated its travel advice for Thailand with an update to the Entry requirements section – enforcement of penalties for those who overstay their visa is strict and the conditions at the Immigration Detention Centre are harsh. Deportation by the Thai authorities can take a number of days to process. The relevant extract of the advice is below for your reference: Visas British passport holders arriving by air or land can enter Thailand for 30 days without a visa - this is known as a visa exemption. If you need to stay longer, it’s possible to extend your stay once, from the expiry date of the original visa, for up to 30 days. If you’re using the 30 day visa exemption you can only enter Thailand through a land border twice per calendar year. To cross more frequently, you’ll need to get a visa in advance of travelling. This doesn’t apply to entry by air into Thailand. You should contact the nearest Thai embassy or consulate for more information. If you plan to stay in Thailand for longer than 30 days, intend to work, or use land borders regularly you must get a visa before you travel. If you’ve entered Thailand on a visa, it’s possible to apply for an extension of stay but you must do this before your permission to stay expires. If you overstay, you’ll be fined 500 baht per day up to a maximum of 20,000 baht. You also risk being held in detention, fined, deported at your own expense and black-listed from re-entering Thailand. The enforcement of penalties for those who overstay their visa is strict and the conditions at the Immigration Detention Centre are harsh. Deportation by the Thai authorities can take a number of days to process. The Thai authorities have stated that they will always enforce detention for overstays of more than 42 days. Since March 2016, you’ll be banned from re-entering Thailand if you overstay your visa. Check with the Thai Immigration Authority for details. The only legal way of getting a new visa, entry permit or extension of stay is from a Thai Embassy or Consulate, an Immigration Officer at a point of entry into Thailand or one of the Immigration Offices around the country. Visas issued by visa shops, travel agents or by any other means are likely to be illegal and lead to criminal proceedings. If you have any queries about visas or entry requirements, check with the Royal Thai Embassy. The overall level of the advice has not changed. There are restrictions within the advice. The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the provinces of Pattani, Yala, Narathiwat and Songkhla on the Thai-Malaysia border. See Terrorism View the travel advice in full here: https://www.gov.uk/foreign-travel-advice/thailand
USA: FCO Travel Advice Update
The Foreign and Commonwealth Office (FCO) has updated the travel advice for USA with an update to the Summary - revised information on US immigration measures for nationals of Chad, Iran, Libya, North Korea, Somalia, Syria and Yemen, as well as some Venezuelan government officials and their families. The relevant extract of the advice is below for your reference: Summary On 24 September 2017, the US announced new immigration measures for nationals of Chad, Iran, Libya, North Korea, Somalia, Syria and Yemen, as well as some Venezuelan government officials and their families. For the latest information check the websites of the US State Department and the Department of Homeland Security. If you’re travelling on a British passport with the correct travel documents, you aren’t affected by these measures. However, you must apply for a visa to enter the US if you’ve travelled to or been present in Iran, Iraq, Libya, Somalia, Sudan, Syria or Yemen on or after 1 March 2011 (with some exceptions) or are also a national of Iran, Iraq, Sudan or Syria. See Entry Requirements The overall level of the advice has not changed. There are no restrictions within the advice. View the travel advice in full here: https://www.gov.uk/foreign-travel-advice/usa
The Foreign and Commonwealth Office (FCO) has updated the travel advice for Egypt with an update to the Entry Requirements (Medication) section - addition of further information about taking medication into Egypt. The relevant extract of the advice is below for your reference:
Some prescribed and over the counter medicines that are available in the UK are considered controlled substances in Egypt and can’t be brought into the country without prior permission from Egypt’s Ministry of Health. If you arrive in Egypt without this permission and the required documentation, the medication will not be allowed into the country and you may be prosecuted under Egyptian law.
Methadone is not permitted into Egypt.
If you’re travelling with prescription medication you should carry a medical certificate confirming that the medication has been prescribed for a medical condition. The Egyptian Embassy website states that this should be in the form of an official letter from your GP, specifying details of your condition, the quantity of medication you will be carrying and that the medication is for your personal use only.
For further information and specific queries, contact the Egyptian Medical Office in London on 020 7370 6944.
Tunisia Travel Advice
Updated and current on 24/08/2017
The Foreign and Commonwealth Office (FCO) has updated the travel advice for Tunisia with an update to the Summary - link to updated guidance about additional security measures which may apply to flights departing from Tunisia to the UK. The relevant extract of the advice is below for your reference:
There’s a heightened risk of terrorism against aviation. Additional security measures may apply to flights departing from Tunisia to the UK. You should co-operate fully with security officials. For more information about how this may affect your flight, including if you’re transiting through Tunisia on the way to the UK, read this guidance page and contact the airline or Fleetway if you have further questions.
The overall level of the advice has not changed, and there are restrictions in place.
The Foreign and Commonwealth Office (FCO) advise against all travel to:
- the Chaambi Mountains National Park and the designated military operations zones of Mount Salloum, Mount Sammamma and Mount Mghila
- the militarised zone south of the towns of El Borma and Dhehiba
- within 20km of the rest of the Libya border area north of Dhehiba
- the town of Ben Guerdane and immediate surrounding area
The FCO advise against all but essential travel to:
- areas south of, and including, the towns of Nefta, Douz, Médenine, Zarzis
- within 30km of the border with Algeria south of, and including, the town of Jendouba (this area includes the archaeological sites of Bulla Regia and Chemtou)
- the governorate of Kasserine, including the town of Sbeitla
View the travel advice in full here: https://www.gov.uk/foreign-travel-advice/tunisia
TRAVEL AWARE – Essential Travel Advice
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/foreign-travel-advi... and follow @FCOtravel and Facebook.com/FCOtravel
Current at 28th July 2017
Turkey update to certain Inbound flights
We have received a notification from the Department of Transport regarding some changes to these measures for certain inbound flights from Turkey. The UK government has confirmed that it has lifted a ban on carrying electronic devices in hand luggage on some flights to the UK and these changes apply to the following airlines and routes only:
- Turkish Airlines from Istanbul Ataturk and Istanbul Sabiha Gökçen; and
- Pegasus Airlines from Istanbul Sabiha Gökçen and Izmir
The security measures for all other airlines and routes from Turkey to UK and for all flights from Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia to the UK remain in place.
Turkey – FCO Travel Advice Update The FCO have updated the travel advice for Turkey with amendments to Summary - updated information and advice following changes to the restrictions on carrying electronic items in the aircraft cabin on some flights to the UK from Turkey. The applicable extract is as follows: Summary Additional security measures may apply to flights departing from Turkey to the UK. You should co-operate fully with security officials. For more information about how your flight may be affected, including if you’re transiting through Turkey on the way to the UK, read this guidance page and contact your airline or travel company if you have further questions. An extract from the guidance page is as follows: The full guidance page can be accessed via this link: https://www.gov.uk/government/news/changes-to-uk-aviation-security Restrictions on carrying large phones, laptops and tablets in the cabin have been lifted on all UK bound flights from the following airport:
- Istanbul Sabiha Gökçen
Passengers on flights where restrictions have been lifted will now be able to take large phones, laptops, tablets and accessories into the cabin with them. Normal cabin baggage restrictions will continue to apply. This page will be updated on an airport-by-airport basis, once restrictions have been lifted on all affected airlines serving the airport in question. Passengers with questions about what the changes mean for them should contact their airlines for advice. This information is correct as of 28 July 2017. The overall level of FCO advice for Tukey has not changed and there are travel restrictions in place: The Foreign and Commonwealth Office (FCO) advise against all travel to within 10 km of the border with Syria and to the city of Diyarbakir. The FCO advice against all but essential travel to:
- the remaining areas of Sirnak, Mardin, Sanliurfa, Gaziantep, Diyarbakir, Kilis and Hatay provinces
- the provinces of Siirt, Tunceli and Hakkari
We will continue to monitor the situation and provide updates as appropriate.
FOR CUSTOMERS TRAVELLING TO: United States Of America
New US government airline security measures for outbound flights to the US from the UK, effective 19th July 2017
We would like to let customers know about increased security measures when travelling to the US in line with a directive from the US government.
Customers who are boarding flights to the US may be requested to have additional checks on their electronic devices by airport security personnel. The electronic devices which may be subject to these additional checks include any phones larger than 16cm in length, 9.3cm in width and 1.5cm in depth), laptops, tablets, e-readers, power cables and their transformers. This only affects customers travelling on outbound flights to the US from the UK. If you have any concerns with any of your devices we would advise that you either leave these items at home or place these items into your hold luggage.
Please be aware that batteries and power banks cannot be carried in your hold luggage, and will have to be carried in your hand luggage.
Please also note that when airport security personnel check your devices they may be confiscated or destroyed if they show any signs of the below:
· internal or external damage to the device
· device having been tampered with
· if the device cannot be removed from a protective case
· if the device triggers the explosives trace detection alarm
We would like to thank customers for their patience and understanding at this time as we continue to put the safety of everyone travelling with us first.
Important Notice – Flights arriving in the US – Aviation Security Announcement
We wish to bring to your attention the important information below. The US government has announced that additional security measures for flights departing to the US from Egypt, Jordan, Kuwait, Morocco, Qatar, Saudi Arabia, Turkey and the United Arab Emirates will be implemented from 25 March 2017. This will also apply if you are transiting through one of the above named countries. At present, the affected overseas airports are: Queen Alia International Airport (AMM), Cairo International Airport (CAI), Ataturk International Airport (IST), King Abdul-Aziz International Airport (JED), King Khalid International Airport (RUH), Kuwait International Airport (KWI), Mohammed V Airport (CMN), Hamad International Airport (DOH), Dubai International Airport (DXB), and Abu Dhabi International Airport (AUH). The enhancement in security will require that all personal electronic devices (PEDs) larger than a cell phone or smart phone be placed in checked baggage. These items will no longer be allowed to be carried onto aircraft at 10 select airports where flights are departing for the United States. Approved medical devices may be brought into the cabin after additional screening. If you are travelling with phones, laptops and tablets you are required to:
- Comply with the new security arrangements
- Contact your travel insurance company ahead of travel as these devices are typically not covered by travel insurance policies either for loss, damage or theft when in the hold
- Consider leaving your larger electronic devices at home but we appreciated that may be difficult when on business or with children
Further details can be found on the US Department for Homeland Security website.
We do hope that this will not inconvenience you too much and understand that passengers’ security is of paramount importance.