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Travel Advice

Last updated 15th March 2020

Coronavirus (COVID-19)

We are experiencing some disruption to our holiday program due to the Coronavirus (COVID-19) situation worldwide. Please read this information carefully if you are currently on holiday or if you have an outstanding booking with Fleetway Travel.

IF YOU ARE CURRENTLY ON HOLIDAY WITH FLEETWAY TRAVEL

We will contact every customer directly by way of email. Please closely monitor the email account which you supplied when making your booking.

Please check the status of your flights with your chosen airline.

  • If your chosen airline is still operating your scheduled flight then please attend the airport for your return flight as normal.
  • If your chosen airline is still operating its schedule but your scheduled flight is cancelled, please contact your airline for alternative options.
  • If your chosen airline is no longer operating its schedule from your resort as a result of the Coronavirus restrictions imposed or any other reason please contact the airline directly or the US Embassy or Consulate in your destination.

IF YOU HAVE AN OUTSTANDING BOOKING DUE TO DEPART ON OR BEFORE 31st MARCH 2020

The safety of our guests and our staff is our utmost priority and we have taken the decision to cancel all bookings due to travel on or before 31st March 2020.

We will contact all customers with outstanding bookings as soon as possible by email and will work in chronological departure date order. We know that this is an unsettling time but we are sure that you understand that we have to deal with the foremost bookings immediately.

PLEASE DO NOT CONTACT US DIRECTLY. As you can imagine our telephone lines are very busy and we will be in contact with each customer at the earliest opportunity.

IF YOU HAVE AN OUTSTANDING BOOKING DUE TO DEPART ON OR AFTER 1st APRIL 2020

We continue to monitor the situation and will contact all customers with departures on or after 1st April 2020 if they are affected. Please note that we will not contact anyone with departures on or after 1st April 2020 until 22nd March at the earliest at which point we will work in chronological order to first address those travelling soonest.

PLEASE DO NOT CONTACT US DIRECTLY. As you can imagine our telephone lines are very busy and we will be in contact with each customer at the earliest opportunity.

Please be reassured that we continue to monitor the US State Department www.state.gov advice for all destinations.

Please see below which we hope will answer any questions that you may have.

I am due to travel on holiday with Fleetway Travel. Should I contact Fleetway Travel directly ?

Please do not contact us directly. We are aware that this is an unsettling time and we will contact all affected customers at the earliest opportunity.

Travel insurance

We strongly recommend that you take adequate travel insurance.

How can I protect myself from Covid-19 (Coronavirus)?

We advise you to follow all applicable travel advice, including the Foreign and Commonwealth Office and World Health Organisation:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items
  • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission
  • Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal

We will continue to update the website if there are any changes to advice.


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